Reference

How t200m Handles Your Rights and Our Rules

These legal terms set out what you can expect from us, what we expect from you, and how access to t200m works depending on your location and local law.

Jurisdiction-Dependent AccessAccount Eligibility RulesDANA, OVO, GoPay ScopeData Handling CommitmentsUser Rights at t200m
t200m How t200m Handles Your Rights and Our Rules
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a dispute regarding a transaction through DANA, OVO, or GoPay, our support team handles legal-adjacent queries through the channels below. We aim to respond to account and policy queries within the timeframe stated in each channel's scope.

Live Chat Support Reach our team directly through the live chat widget in your account dashboard. This channel handles account access queries, wallet disputes and policy clarification requests.
Email for Policy Queries Send detailed legal or data-related requests to our support email. Include your registered account ID and the nature of your request so we can route it correctly.
Account Help Centre Our help centre covers common legal questions — account eligibility, wallet verification steps, and what happens to your data if you close your account.
HOW WE HANDLE DATA

Security, Data and Account Integrity

We hold account and payment data only for as long as it is needed to run your account and meet our obligations. Here is how we approach the four areas users ask about most when it comes to their legal standing with us.

Data Retention We keep your account data for the period required to operate your account and meet legal obligations. You can request a summary of what we hold by contacting support.
Cookie Use We use cookies to keep your session active and to remember your preferred wallet — DANA, OVO, or GoPay — at the cashier. You can manage cookie preferences in your browser settings.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you notice unusual activity, contact support immediately via live chat to freeze the account.
Requesting Changes To update personal details or request data deletion, raise a ticket through the help centre with your account ID. Changes to payment wallet details require identity re-verification.

Answers to Common Policy Questions

These are the questions we get most often about account rights, data, and how our legal terms apply to you. If your question is not here, our live chat support team can help directly.

Access depends on local law and the eligible region you are in. We recommend confirming that using this platform is lawful in your specific location before registering an account.

We retain the data required for legal and compliance purposes for a set period after closure. You can request a copy of what we hold before or after closing your account through the help centre.

Yes. Raise a request through the help centre with your account ID. Wallet changes — such as switching from OVO to GoPay — require identity re-verification before the update takes effect.

Contact us via live chat and provide your transaction reference. We will cross-check the record on our end and coordinate with the relevant payment provider to resolve the matter.

You must meet the legal age requirement in your jurisdiction. Accounts found to be held by ineligible persons are closed and any pending wallet balance is reviewed in line with our internal policy.

Send your concern to our support email with your account ID and a clear description. Policy and privacy matters are escalated separately from general account queries and receive a formal written response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.